Had to make a call to Amazon today about an order I made. To my happy surprise, I discovered that, rather than make you run through a maze of automated menus so obnoxious and interminable that you expect David Bowie and some muppets to show up, they simply automatically put you in the queue to talk to a live human being. In the age of the Lady Hal, to whom I've actually found myself screaming "Open the pod bay doors!" this is a magnificent thing indeed.
So good on you, Amazon.com. And shame on pretty much every other company in the country, if not the world, for not following your lead.